multi-aspect sentiment analysis
BanglaSentNet: An Explainable Hybrid Deep Learning Framework for Multi-Aspect Sentiment Analysis with Cross-Domain Transfer Learning
Islam, Ariful, Hossen, Md Rifat, Mahmud, Tanvir
Multi-aspect sentiment analysis of Bangla e-commerce reviews remains challenging due to limited annotated datasets, morphological complexity, code-mixing phenomena, and domain shift issues, affecting 300 million Bangla-speaking users. Existing approaches lack explainability and cross-domain generalization capabilities crucial for practical deployment. We present BanglaSentNet, an explainable hybrid deep learning framework integrating LSTM, BiLSTM, GRU, and BanglaBERT through dynamic weighted ensemble learning for multi-aspect sentiment classification. We introduce a dataset of 8,755 manually annotated Bangla product reviews across four aspects (Quality, Service, Price, Decoration) from major Bangladeshi e-commerce platforms. Our framework incorporates SHAP-based feature attribution and attention visualization for transparent insights. BanglaSentNet achieves 85% accuracy and 0.88 F1-score, outperforming standalone deep learning models by 3-7% and traditional approaches substantially. The explainability suite achieves 9.4/10 interpretability score with 87.6% human agreement. Cross-domain transfer learning experiments reveal robust generalization: zero-shot performance retains 67-76% effectiveness across diverse domains (BanglaBook reviews, social media, general e-commerce, news headlines); few-shot learning with 500-1000 samples achieves 90-95% of full fine-tuning performance, significantly reducing annotation costs. Real-world deployment demonstrates practical utility for Bangladeshi e-commerce platforms, enabling data-driven decision-making for pricing optimization, service improvement, and customer experience enhancement. This research establishes a new state-of-the-art benchmark for Bangla sentiment analysis, advances ensemble learning methodologies for low-resource languages, and provides actionable solutions for commercial applications.
Document-Level Supervision for Multi-Aspect Sentiment Analysis Without Fine-grained Labels
Bhattacharjee, Kasturi, Gangadharaiah, Rashmi
Aspect-based sentiment analysis (ABSA) is a widely studied topic, most often trained through supervision from human annotations of opinionated texts. These fine-grained annotations include identifying aspects towards which a user expresses their sentiment, and their associated polarities (aspect-based sentiments). Such fine-grained annotations can be expensive and often infeasible to obtain in real-world settings. There is, however, an abundance of scenarios where user-generated text contains an overall sentiment, such as a rating of 1-5 in user reviews or user-generated feedback, which may be leveraged for this task. In this paper, we propose a VAE-based topic modeling approach that performs ABSA using document-level supervision and without requiring fine-grained labels for either aspects or sentiments. Our approach allows for the detection of multiple aspects in a document, thereby allowing for the possibility of reasoning about how sentiment expressed through multiple aspects comes together to form an observable overall document-level sentiment. We demonstrate results on two benchmark datasets from two different domains, significantly outperforming a state-of-the-art baseline.